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ServiceNow CIS-HAM (Certified Implementation Specialist - Hardware Asset Management) Certification Exam prepares IT professionals to implement and manage the company's hardware assets. CIS-HAM exam includes a broad range of topics such as inventory management, asset tracking, license management, configuration management, and cost optimization. It equips IT professionals with the knowledge and skills required to support IT Asset Managers, Procurement Managers, and IT Financial Analysts.

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ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q30-Q35):

NEW QUESTION # 30
When a Document Template is created from an HR Case, the name of the person who created the document is added to the name of the attachment.
Why?

Answer: D

Explanation:
Explanation
According to the ServiceNow Product Documentation on Document Templates1, document templates are records that define the layout and content of a document that can be generated from a table record, such as an HR case1. They can include information such as fields, variables, images, and signatures1.
According to the ServiceNow Product Documentation on Generate Documents from Templates2, when a document template is created from an HR case, the name of the person who created the document is added to the name of the attachment2. For example, if John Smith created a document from the template Employee Termination Letter, the attachment name would be Employee Termination Letter - John Smith.docx2.
The reason for this naming convention is to indicate who generated the document, which can be useful for auditing and tracking purposes2. It can also help to avoid confusion or duplication if multiple documents are generated from the same template by different users2.
The other options are not the correct explanation for why the name of the person who created the document is added to the name of the attachment. It does not indicate who should sign the document, as the signature can be added as a variable in the template1. It does not indicate the Opened for user, as the document can be generated for any HR case, not necessarily the one that the user opened2. It does not indicate who the document is about, as the document can contain information about multiple parties, such as the employee, the manager, and the HR representative2.
References:
1: ServiceNow Product Documentation: Document Templates
2: ServiceNow Product Documentation: Generate Documents from Templates


NEW QUESTION # 31
The current value of an asset (original cost less the depreciated amount) is known as:

Answer: D

Explanation:
The current value of an asset is the amount that the asset is worth at the present time, based on its original cost and the accumulated depreciation1.
The current value of an asset is also known as the residual value or the book value12.
The residual value is the estimated value of the asset at the end of its useful life2.
The residual value is used to calculate the depreciation expense of the asset over its useful life2.
The residual value is different from the salvage value, which is the estimated value of the asset if it is sold or disposed of2.
The cost of ownership is the total amount of money spent on acquiring, maintaining, and operating an asset over its lifetime3.
The current balance is the amount of money available in an account at a given time4.


NEW QUESTION # 32
When creating a stock rule that replenishes from a vendor, what is a primary requirement for the warehouse stockroom? Choose 2 answers

Answer: C,E

Explanation:
According to the ServiceNow Hardware Asset Management documentation, a stockroom is a location where assets are stored and managed. A stockroom must have an assigned manager who is responsible for overseeing the stockroom operations and inventory. The stockroom manager must have a valid email address to receive notifications and alerts related to the stockroom, such as low stock levels, stock transfers, and stock orders.
The other options are not primary requirements for the warehouse stockroom. The stockroom does not need to have an assignment group, a valid time zone, or a valid mobile phone.


NEW QUESTION # 33
What types of inventory audits are supported with the Hardware Asset Management (HAM) application?
(Choose two.)

Answer: C,D

Explanation:
Inventory audits are the processes of verifying the accuracy and consistency of the hardware asset inventory across the enterprise1.
The Hardware Asset Management (HAM) application supports the following types of inventory audits1:
Stockroom audit: This is an audit that verifies the quantity and condition of the hardware assets in a stockroom. A stockroom is a physical location where hardware assets are stored before they are delivered to the end users or transferred to another stockroom2. A stockroom audit helps to optimize the inventory levels, avoid overstocking or understocking, and identify any discrepancies or issues with the stockroom assets1.
Location audit: This is an audit that verifies the presence and status of the hardware assets in a specific location, such as an office, a building, or a floor. A location audit helps to ensure that the hardware assets are assigned to the correct owners, locations, and departments, and to identify any missing, unknown, or unauthorized assets1.
Therefore, the types of inventory audits that are also options in the question are A. Stockroom audit and C: Location audit.
The other options that are not types of inventory audits supported by the HAM application are:
Vendor audit: This is not a type of inventory audit, but a type of vendor management activity. Vendor management is the process of managing the relationships and contracts with thevendors that provide hardware assets and services to the organization3. Vendor audit is an activity that evaluates the performance, quality, and compliance of the vendor based on predefined criteria and metrics3.
Discovery audit: This is not a type of inventory audit, but a type of configuration management activity. Configuration management is the process of maintaining the accuracy and consistency of the operational and relationship information of IT assets and services in the Configuration Management Database (CMDB)4. Discovery audit is an activity that compares the actual configuration items (CIs) in the IT environment with the expected CIs in the CMDB and identifies any differences or discrepancies4. References:
1: Hardware Asset Inventory Audit
2: Stockrooms
3: Vendor Management
4: Configuration Management


NEW QUESTION # 34
What are types of assets? (Choose four.)

Answer: B,C,D,E

Explanation:
An asset is a record that represents any tangible or intangible object that is tracked by the organization12.
There are different types of assets, depending on their nature, usage, and lifecycle12.
The types of assets are12:
Model: A model is a record that defines the common attributes and specifications of a group of assets, such as manufacturer, product, category, and device type12. For example, Dell Latitude E7450 is a model of a laptop.
Software entitlement: A software entitlement is a record that defines the rights and obligations of using a software product, such as license type, quantity, expiration date, and cost13. For example, Microsoft Office
365 is a software entitlement that grants access to various


NEW QUESTION # 35
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